Reference

Read These Terms Before You Start

These terms set out what you agree to when you open a vega4d account, fund it through DANA, OVO, or GoPay, and access any part of the lobby. Access depends on local law and is available only where permitted in your region.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region conditionsTerms may be updatedContact us with questions
vega4d Read These Terms Before You Start
TERMS CONTACT

Ask Us About These Terms

If anything in these terms is unclear — whether it concerns your account balance, a wallet transaction via OVO or GoPay, or an eligibility question — reach out through any of the channels below. We respond to terms-related queries separately from general account support so your question reaches the right team.

Live Chat Open the chat widget from your account dashboard to raise a terms question directly. Available during lobby operating hours for Indonesia accounts.
Email Support Send a written query to our support address shown in your account settings. Useful for formal terms clarifications or wallet-dispute correspondence.
Account Help Centre The Help Centre in your account menu has a dedicated terms section. Search by topic — wallet rules, account closure, or eligibility — for quick answers.
HOW WE OPERATE

Account Security and Your Rights Under These Terms

These terms exist to protect both sides of the account relationship. Here is how vega4d handles the areas that matter most to you as an account holder in Indonesia.

Data Handling

Account data you submit — name, wallet ID, mobile number — is used only for verification and transaction processing. We do not share it with unrelated third parties.

Account Security

Your account is protected by a login PIN and OTP sent to your registered mobile. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

Transaction records, including DANA and GoPay deposit logs, are retained as required by applicable regulations. You may request a summary of your transaction history via support.

Requesting Changes

To update registered details — wallet number, mobile, or email — submit a verified request through the account settings page or by contacting support with identity confirmation.

Frequently Asked Questions About These Terms

These are the questions we get most often about how the terms work in practice — covering your account, wallet deposits, eligibility, and how to raise a concern.

Yes. All wallet-based transactions — DANA, OVO, GoPay — are covered by these terms. The deposit and withdrawal rules in the policy section apply regardless of which wallet you use.

Contact support within fourteen days of the transaction date. Provide your wallet reference number and the amount. We review disputed transactions and respond with our findings in writing.

We update the terms at this URL when changes occur. Continuing to use your account after an update means you accept the revised version. Check this page periodically for the current version.

Submit a closure request through account settings or via email support. Any remaining balance is returned to your registered wallet — DANA, OVO, or GoPay — after identity verification is complete.

Eligibility depends on local law and is available only where permitted in your region. You confirm eligibility when you create an account. We may verify this at any point during your account lifetime.

Send a written request to the support email in your account settings. Include your registered mobile number and wallet ID so we can locate your record and respond within a reasonable period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.